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I can support many areas of operational excellence, even if not listed below! Some key areas of expertise are:

 

VIRTUAL ASSISTANCE:

  • Data entry, organization, & database/CRM management

  • Email and calendar management and organization; meeting planning & support

  • Organizing inboxes, documents, and drives with folders, labels, and archiving

  • Document preparation, formatting, editing; setting up basic automations with available software

  • Research and data analysis

  • Assisting with client or employee gifting, from ideas to sending and all steps between

  • Liaising with vendors & service providers; managing procurement process

  • Researching & ordering company swag; creating marketing materials

  • Standard Operating Procedure (SOP) Creation: Developing clear & concise SOPs for repetitive tasks, including tutorial ​

PROCESS ASSESSMENT & OPTIMIZATION

  • Analyzing administrative workflows & identifying bottlenecks and inefficiencies

  • Recommending and implementing redesigned processes to optimize efficiency & impact of staff, including standardized procedures, templates, guides, and best practices.

  • Standard Operating Procedure (SOP) Creation: Developing clear & concise SOPs for repetitive tasks, including tutorial videos where appropriate; ensuring SOPs are easily accessible and up-to-date

  • Designing & implementing knowledge and document management systems for efficient storage & retrieval, including an easily accessible and searchable repository of information, FAQs, how-to guides

  • Evaluating existing administrative technology & recommending basic automations and new tools to enhance productivity; assisting with the selection, implementation, & training on new administrative technologies

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NON-TECHNICAL PROJECT MANAGEMENT

  • Developing project plan: scope, objectives, deliverables, timeline, templates, and tools

  • Determining key stakeholders and communication plans; stakeholder management

  • Organizing documents & resources; setting up and managing project management software

  • Task tracking and coordination; scheduling & facilitating project meetings

  • Project Control & Reporting: Budget/expense monitoring, milestone tracking, status reports

  • Project Closure: Leading post-project review debriefs; organizing final project documentation, including success assessment and recommendations for future iterations and similar projects​

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